At Izyan Home, we value your trust and strive to ensure a seamless shopping experience. However, if you are not completely satisfied with your purchase, our Refund and Returns Policy is here to guide you through the process.

1. Eligibility for Returns

To qualify for a return or exchange, please ensure the following:

The item must be returned within 7 days of delivery.

It must be in its original condition, unused, and in the original packaging with all accessories, manuals, and warranty cards intact.

2. Items Not Eligible for Returns

Certain items are not eligible for returns due to their nature:

Products damaged due to improper handling or misuse.

Items without their original packaging or accessories.

Products purchased during clearance sales, unless defective.

3. Requesting a Return or Refund

To initiate a return or refund, simply:

Contact Us: Reach out to our support team at info@izyan.com or call us at +92 334 3992299 within 7 days of receiving the product.

Provide Details: Share your order details, proof of purchase, and any photos of the item if it's damaged or defective.

Receive Confirmation: Once we review your request, we’ll guide you through the next steps, including shipping the item back to us.

4. Return Shipping

If the return is due to our mistake (e.g., defective or wrong item), we’ll cover the return shipping cost.

For all other cases, return shipping fees are the customer’s responsibility.

5. Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 7-10 business days.

For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please specify this when initiating your return request. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

Notify us immediately within 48 hours of delivery.

Provide photos or videos of the damage for quick resolution.

We’ll work to replace the item or issue a refund as quickly as possible.

8. Order Cancellations

Orders can only be canceled before they are shipped.

If the order has already been dispatched, you may still request a return after delivery following the steps outlined above.

9. Important Notes

Refunds and returns are only applicable to purchases made directly from the Izyan Home website.

Izyan Home reserves the right to refuse returns or refunds if the policy conditions are not met.

Contact Us

For any questions or concerns about our Refund and Returns Policy, feel free to get in touch with us.

Email: info@izyan.com

Phone: +92 334 3992299

At Izyan Home, your satisfaction is our top priority. We’re here to make your experience smooth and hassle-free. Thank you for shopping with us!